Last Updated: [August 2024]
Welcome to Chatloop’s Terms of Use. These Terms are important, so please read them carefully. By accessing and using our App, Chatloop Portal, or any of our embedded services, you agree to these Terms. If you do not agree, you will not be able to use these services.
These Terms of Use, together with our Privacy Policy, set out the rules governing our relationship with you in relation to the Chatloop App, Portal, and embedded services (collectively referred to as "Services"). These Terms apply to all users, including end-users of the App, clients embedding Chatloop into their websites or apps, and any visitors to these embedded services. These Terms are legally binding.
We are Chatloop Ltd. (also referred to as “we”, “us”, “our”, and “Chatloop”), a registered company in England and Wales with company number 13099175. Our registered office is at The Express Building, 9 Great Ancoats, Manchester, M4 5AD.
For any questions related to these Terms, please contact us at legal@chatloop.com.
Chatloop App
The Chatloop App allows users to create and engage in contextual conversations (referred to as “Loops”) within its community, anywhere on the internet. Loops may be public or private, depending on the user's preference.
Chatloop Portal
The Chatloop Portal is a web-based platform where clients can manage their embedded Chatloop services, including moderating User-Generated Content (UGC), viewing analytics, and customising the Chatloop experience on their websites.
Embedded Services
Chatloop's services may be embedded into client websites and apps, allowing users to interact with UGC and other features provided by Chatloop across different platforms.
To use Chatloop Services, users and clients must meet the following criteria:
• Agree to Comply with the Terms: You must agree to these Terms.
• Age Requirement for Users: Users of the Chatloop App must be over 18 years and 1 month old or a legal entity recognised by law.
• Legal Compliance: You must not be barred from using the Services under law or by us.
Clients embedding Chatloop services into their websites must ensure that their use complies with these Terms and any applicable laws, including those related to data protection and UGC.
Users and clients are responsible for all content created, posted, or managed through Chatloop Services. This includes content generated through the Chatloop App, Portal, and embedded services.
Content Moderation
• Automated Tools and Human Review: We may use a combination of automated tools and human moderators to review content for compliance with these guidelines.
• Client Responsibilities Clients embedding Chatloop are responsible for managing content on their websites or apps, and reporting any malicious content in compliance with Chatloop’s content guidelines.
• Appeal Process: Users and clients have the right to appeal content removal or account suspension decisions through the App’s or Portal’s support system.
User and Client Rights Over Content
• Editing and Deletion: Users can edit or delete their content at any time through the App or embedded services. Clients can manage UGC via the Chatloop Portal.
• Content Licensing: By posting content, users grant Chatloop and its clients a worldwide, non-exclusive, royalty-free licence to use, copy, and distribute the content. This licence can be revoked by deleting the content.
Data Usage Transparency
We are committed to transparency in how we collect, store, and use your data, particularly data generated through UGC. We adhere to GDPR and data protection best practices.
Data Retention Policy
We retain data for as long as necessary to fulfil the purposes outlined in our Privacy Policy. Users and clients can request data deletion at any time.
Third-Party Data Sharing
We may share your data with third-party service providers to support App and Portal operations, as outlined in our Privacy Policy. This includes services related to embedding Chatloop into client websites and apps.
Client Responsibilities
Clients embedding Chatloop services into their websites must ensure that their use complies with these Terms and relevant laws. Clients are responsible for:
• Managing and Moderating UGC:Clients must manage and moderate UGC through the Chatloop Portal, ensuring compliance with Chatloop’s content guidelines.
• User Notifications: Clients must inform their users of the data collection practices and content guidelines associated with Chatloop services.
• Security Compliance: Clients must implement appropriate security measures to protect user data and content shared through embedded Chatloop services.
User Interaction with Embedded Services
Users interacting with Chatloop services embedded into client websites are bound by these Terms. Their interactions may involve data collection, which will be managed according to Chatloop’s Privacy Policy and the client’s privacy practices.
Data Collection via Embedded Services
When using embedded Chatloop services, the following data may be collected:
Security Measures
We employ robust security measures, including encryption, secure data storage, and regular security audits, to protect your data.
Client Security Responsibilities
Clients must also ensure that their platforms implement strong security practices, particularly in relation to the Chatloop Portal and embedded services.
Breach Notification
In the event of a data breach, we will notify affected users and clients promptly, in line with GDPR requirements. Notifications will include steps to mitigate damage and advice on protecting personal data.
Limitation of Liability
Chatloop’s liability is limited as follows:
• No Liability for Third-Party Content: We are not liable for content hosted on third-party websites where Chatloop is embedded.
• Maximum Liability: Our total liability is limited to £100, except for any liability that cannot be legally excluded.
Free and Paid Versions
Chatloop offers both free and paid subscription versions. The paid subscription provides additional features and benefits, as outlined on our website.
Subscription Management
Subscriptions are managed through the Chatloop Portal. You are responsible for managing your subscription, including any renewals or cancellations.
Auto-Renewal
Paid subscriptions may automatically renew at the end of each billing cycle. You can disable auto-renewal through your Chatloop Portal.
Cancellation
If you wish to cancel your subscription, you must do so through the Chatloop Portal giving 30 days notice.
Please note that cancellation may not entitle you to a refund for the current billing period, but you will continue to have access to the paid features until the end of the billing cycle.
Deactivation Process
If you no longer wish to use the Chatloop Services, you can deactivate your account through the following steps:
• App Users: Navigate to Profile Icon > Settings > Your Account > Deactivate Account.
• Portal Users: Contact support via the Chatloop Portal for assistance with deactivation.
Data Retention After Deactivation
Upon deactivation, your data will be retained according to our Data Retention Policy. You can request full data deletion by contacting our support team.
Reactivation
To reactivate your account, you will need to re-register and, if applicable, resubscribe to the paid version.
We may end your access to the Services if you violate these Terms or if we discontinue the Services. In such cases:
• Notification: We will use reasonable efforts to notify you before terminating your access.
• Obligations Upon Termination: You must stop using the Services and delete or remove the App from all devices.
Mediation and Arbitration
We encourage resolving disputes amicably through mediation. If a dispute cannot be resolved, it may be subject to arbitration.
Governing Law
These Terms are governed by the laws of England, and any disputes will be subject to the non-exclusive jurisdiction of the English courts.
UGC Licensing
By posting content, users grant Chatloop and its clients a worldwide, non-exclusive, royalty-free license to use, copy, and distribute their content. This license can be revoked by deleting the content.
IP Protection
All intellectual property rights in the Chatloop Services belong to Chatloop or its licensors. Clients and users must not use Chatloop Services in a way that infringes these rights or those of any third party.
